GreyRider Figs Shipping Policy

Effective date: July 9, 2026

GreyRider Figs is operated by GreyRider Threads LLC.

Shipping area

GreyRider Figs currently ships only to addresses within the 50 United States.

At launch, we do not ship to:

• International destinations
• U.S. territories
• APO, FPO, or DPO addresses
• Freight forwarders, international reshippers, or package-forwarding services

Orders submitted with an unsupported delivery address may be canceled and refunded.

Order processing

In-stock orders are normally prepared for shipment within two business days after payment has been successfully processed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During major product releases, holidays, severe weather, or unusually high order volume, processing may take longer. Customers will be contacted if a material delay affects their order.

Shipping carriers

Orders may be shipped through USPS, UPS, or another appropriate domestic carrier. The carrier and service may be selected based on the item’s size, value, destination, and packaging requirements.

P.O. box orders may require shipment through USPS.

Delivery estimates

Any transit time shown during checkout is an estimate and is separate from order-processing time. Carrier delivery dates are not guaranteed unless the selected service specifically includes a delivery guarantee.

GreyRider Figs is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, or other circumstances outside our control.

Tracking

Tracking information will be sent to the email address provided with the order after the shipping label has been created.

Tracking information may take some time to update after the carrier receives the package.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact contact@greyriderfigs.com immediately after placing an order if an address correction is needed. Address changes cannot be guaranteed after fulfillment has begun.

GreyRider Figs is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer. Additional shipping charges may apply if an order is returned and must be shipped again.

Lost packages

A package is not considered lost solely because tracking has stopped updating or the estimated delivery date has passed.

When a carrier confirms that a package has been lost in transit, GreyRider Figs will review the order and may provide a replacement or refund, depending on product availability and the circumstances of the shipment.

Packages marked delivered

If tracking shows that an order was delivered but it cannot be located, customers should:

1. Check entrances, porches, mailrooms, parcel lockers, and other secure delivery areas.
2. Ask household members, neighbors, building staff, or property managers whether they accepted the package.
3. Contact the carrier to request delivery details.
4. Contact GreyRider Figs if the package remains missing.

GreyRider Figs will assist with reasonable carrier inquiries, but a replacement or refund is not guaranteed when tracking confirms delivery to the address provided with the order.