Returns and Refund Policy

Effective date: July 9, 2026

Return period

Customers may request an eligible return within 14 calendar days after the carrier-recorded delivery date.

To request a return, email contact@greyriderfigs.com with:

• The order number
• The item being returned
• The reason for the return
• Photographs when the request concerns condition or damage

A return must be approved before it is shipped. Merchandise returned without authorization may be refused or returned to the sender.

Return eligibility

To qualify for a discretionary return, the item must be:

• Unused
• Unopened
• In the same condition in which it was delivered
• In its complete original manufacturer packaging
• Accompanied by all accessories, inserts, parts, and promotional items
• Supported by a GreyRider Figs order number or other acceptable proof of purchase

Products with a manufacturer seal generally cannot be returned after the seal has been opened unless the item was defective, damaged in shipment, or materially different from the product ordered.

Buyer-remorse returns

For approved returns involving preference changes, duplicate purchases, ordering mistakes, or other buyer-remorse reasons:

• The customer is responsible for return-shipping costs.
• Original outbound shipping charges are not refundable.
• The customer is responsible for safely packaging the return.
• GreyRider Figs is not responsible for a return that is lost or damaged before delivery to us.
• A trackable return service is recommended.

GreyRider Figs does not charge a restocking fee for an eligible return received in its original condition.

Refund method

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Refunds will not be issued as cash for purchases originally paid through a card, digital wallet, or other electronic payment method.

The amount refunded may be reduced when returned merchandise is incomplete, opened, used, altered, or damaged after delivery. GreyRider Figs may refuse a return that does not satisfy the published return requirements.

Exchanges

Direct exchanges are not guaranteed because collectible inventory may be limited or unavailable.

When a replacement is unavailable, an approved return may be processed as a refund. Customers may place a separate order for another available item.

 

Nonreturnable and final-sale items

The following items are not eligible for discretionary return:

• Products marked Final Sale
• Opened sealed collectibles
• Items damaged, modified, or used after delivery
• Items missing parts, accessories, inserts, or original packaging
• Gift cards
• Condition-discounted items when the listing expressly states Final Sale

Final-sale status does not eliminate remedies for an incorrect item or material shipping damage that was not disclosed before purchase.

Proof of purchase

Returns and refunds require an order number, receipt, or another purchase-verification method accepted by GreyRider Figs.

Applicable law

Nothing in this policy is intended to eliminate rights that cannot legally be waived under applicable law.

Damaged, Defective, or Incorrect Order Policy

Reporting period

Visible shipping damage, an incorrect item, or a materially defective product should be reported within three calendar days after delivery.

Email contact@greyriderfigs.com and include:

• The order number
• A description of the issue
• Photographs of the shipping carton
• A photograph of the shipping label
• Photographs of the packing materials
• Photographs of the retail package
• Photographs clearly showing the damaged, defective, or incorrect item

Keep the shipping carton, packing materials, and product packaging until GreyRider Figs confirms that they are no longer needed.

Failure to retain the packaging or provide reasonable documentation may affect our ability to verify a claim with the carrier.

Shipping damage

Substantial damage to a collectible’s retail packaging may be considered shipping damage when:

• The damage was not disclosed in the listing;
• The condition is materially different from the listing photographs or description; and
• The available evidence reasonably indicates that the damage occurred during shipment.

Minor manufacturer or retail packaging imperfections are not considered shipping damage merely because they were noticed after delivery.

Resolution options

After reviewing the claim, GreyRider Figs may offer one or more of the following:

• Replacement, when inventory is available
• Return for a refund
• Partial refund when the customer agrees to retain the item
• Another reasonable resolution appropriate to the circumstances

A return may be required before a full refund or replacement is issued.

Manufacturer variations

Minor paint variations, molding marks, packaging alignment differences, or similar factory variations may occur with mass-produced collectibles.

A factory variation is not automatically considered a defect. Claims involving significant functional problems, missing parts, or material manufacturing defects will be reviewed individually.

Order Cancellation Policy

Contact contact@greyriderfigs.com as soon as possible to request an order cancellation.

Cancellation requests are not guaranteed.

An order generally cannot be canceled after:

• Fulfillment has begun
• A shipping label has been purchased
• The package has been transferred to the carrier

When a cancellation is approved before shipment, the order will be refunded to the original payment method.

After an order has shipped, it is subject to the standard return policy.

Refusing delivery does not automatically cancel an order. Shipping charges or carrier return fees may be deducted from the refund when permitted.

Preorder Policy

GreyRider Figs does not currently accept preorders.

Any preorder program introduced in the future will be governed by separate terms describing estimated availability, payment timing, cancellation rights, manufacturer delays, and allocation limitations.